Política de reembolso

Returns and cancellation

You may notify us that you wish to cancel and return an eligible online purchase within 14 days after the day you, or a person nominated by you, receives the goods. After notifying us, you must send the goods back within a further 14 days. To start a return, email salvadormizutani76@outlook.com with your order number, the item you wish to return and the reason for the return.

Return condition

Returned items must be handled only as much as reasonably necessary to establish their nature, characteristics and functioning. Please return the product with its original packaging, accessories, manuals, labels and any promotional items where reasonably possible. For safety equipment such as helmets, do not ride in, modify, damage or expose the item to impact. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary, where applicable law permits.

Items that cannot be returned

The right to cancel may not apply to goods made to your specifications or clearly personalised, or to other items that applicable law excludes from cancellation. This does not affect your rights where an item is faulty, damaged, unsafe or not as described.

Return shipping

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. If the item is faulty, damaged, unsafe, not as described or incorrectly supplied, we will provide the remedy and cover reasonable return costs where required by applicable law. Use a tracked service and keep proof of posting.

Refunds

We will issue an approved refund to the original payment method. Where a statutory cancellation right applies, we will refund the price paid and the least expensive standard delivery charge we offered, if any, no later than 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever is earlier. We may withhold the refund until one of those events occurs. Your bank or payment provider may require additional processing time.

Faulty or incorrect products

Contact us promptly if a product is faulty, damaged, unsafe, not as described or incorrect. Depending on the circumstances and applicable law, the remedy may include repair, replacement, a price reduction or a refund.

Mandatory consumer rights

Nothing in this policy removes or reduces any mandatory consumer rights available under the laws that apply to you, including mandatory protections available under the laws of your country of residence.